Technical support and remote maintenance

Customer technical support

ES LASER supports its Customers all over the world, throughout the entire life cycle of their laser machines.

A team of engineers and technicians multilingual (English, German, French) provides personalized, responsive and reliable technical support to all our clients around the world. We operate from several sites in Europe: Bordeaux, Paris, Lille, Stuttgart, Strasbourg, Uetendorf, etc.

In order to offer the best service in France and internationally, ES LASER proposes solutions adapted to your request:

  • Remote maintenance – Supply of spare parts – Curative or preventive maintenance – Intervention under 24h or programmed on site
  • Repair in our workshops – Training – Installation on site – Equipment technical upgrading…(READ MORE)

Remote maintenance via Internet

Every ES LASER laser is equipped with a software called “Remote Connection”. This allows our technicians to operate by remote maintenance on your equipment in real time anywhere in the world. The only requirement is for the machine to have a direct broadband internet connection.

Remote Connection is supplied on CD for lasers which do not have a PC. It is already installed on lasers with a PC. You just need to connect them.

This connection allows us to diagnose any malfunction and carry out adjustments or even updates if necessary…(READ MORE)