Customer Technical Support
Technical support in France and internationaly
24 hours or scheduled on-site intervention
Remote diagnosis software
Temperature control interface
ES LASER supports its Customers all over the world, throughout the entire life cycle of their Laser machines.
A Team of multilingual (English, German, French) Engineers and Technicians provides customized, responsive and reliable technical support to all our clients around the world. We operate from several sites in Europe: Stuttgart, Bordeaux et Lille.
In order to offer the best service in France and internationally, ES LASER proposes solutions adapted to your request:
- Remote maintenance,
- Supply of spare parts,
- Curative or preventive maintenance,
- Intervention under 24h or programmed on site,
- Repair in our factory,
- Installation on site,
- Technical upgrading of equipment.
Through the use of efficient Customer management software, our Technical Support accesses the history of all your enquiries (calls, parts sent, intervention, etc.). This tool allows to have in a few clicks all the information required for fast and efficient support.
To ensure optimal use of your Laser machine, ES LASER offers all its Customers simple and practical manuals. Here you will find all the basics to the use of the Laser machine.
ES LASER provides interactive support (CD included with the manual) to help you to locate the various elements constituting your Laser system. Here you will find the main parts of your Laser, their designations and their references, and the level of skills required for their replacement and safety standards is related.
On the other hand, ES LASER provides available to its customers a direct hotline number in order to provide specific and detailed answers. The implementation of maintenance and remote maintenance contracts is also possible.
In addition, we put every effort to troubleshoot your Laser machine and repair defective parts. Furthermore, in case of need, we also have a stock of spare parts. Express deliveries can be made, everywhere in the world.
However, if you face difficulties, during your laser machine use, which cannot be resolved remotely, please contact our Customer technical Support:
+ 33 (0)5 56 64 40 29 or firstname.lastname@example.org
ES LASER is the expertise that gives you all the guarantees and assurances necessary to the success of your Laser projects. The professionalism of our technical support and direct support are appreciated by our most demanding Customers around the world.
To complete our services, ES LASER is regularly subjected to qualities audits. And, since April 2016, the whole ES LASER Group is certified ISO 9001: 2015 by the TÜV Hessen Agency.